Frequently Asked Questions.

 

Through the years Joe and Kristen have been fortunate to work with so many wonderful customers.  Here are some of the questions that seem to surface during the initial inquiry and designing stages of our instrument.

How do I order an instrument?

The simplest way to order an instrument is to call our toll free number (866-334-2868) and Kristen or Joe will answer any of your questions you may have.  Another convenient method is via e-mail.  You will notice e-mail links located on the bottom of each web page and also on the “Contact Us” page.   We also made available an order form, which is the same order form that we utilize while completing an order over the phone.  You can print this form and follow the promptings (sound board material, body material and finger board material) to aide you in the designing process.

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How long will it take to build my ‘ukulele once I order it?

Once all the final details are worked out, the building process can take 6 to 8 weeks once construction begins.  The biggest variable is what type of accessories (binding, rosette and custom inlay) that determines the total work time.   

Which types of payment method do you accept?

We accept MasterCard, Visa, American Express and Discovery Card.  Another convenient method of payment is by money order or check.  

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Do you require a deposit?

We require a 25% deposit.  This secures your position in a batch but does not bind you in anyway.  If you were to finalize your instrument, place you’re order and deposit, then decided that you would rather have a wood binding instead of Tortoise.  As long as we have not completed your binding on your new instrument, we should have no problem switching to a different accessory.  Upon completion of your instrument, Kristen will contact you to confirm your mailing address and make arrangements for the remaining balance then your instrument will be sent.

What type of shipping method do you prefer?

Typically your new instrument will be sent via United States Postal Service.  We have also sent packages via UPS, Fed Ex and DHL when going to the United States,  the Orient and Europe.  We always insure each package and include some form of delivery confirmation.  Upon request we can send your instrument via which ever carrier your most comfortable with.

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What type of strings do you use?

All of our 'ukuleles are equipped with Aquila Corde Strings. Aquila Corde Strings are a Nylgut product which is a registered product created by Aquila Corde.  Aquila Corde Strings are a synthetic product caring the same qualities as gut material.  This creates excellent tone, great projection and volume along with durability to match.  Players often say how easy our 'ukulele is to play with these strings.  The stirngs are soft on your fingers which allows for longer play time.  You may notice that fatigue does not set in when playing. Our goal is to provide you with an instrument that you love to play! 

How do you insure perfect intonation?

Intonation is how true a note is to pitch as the player moves up the fingerboard.  A “true” instrument when properly set up should, at the twelfth fret produce the same note as an open string just on octave higher (e.g. open A string first course 440Hz, twelfth fret 880Hz).  Another test is to play a 12th fret "harmonic" and then check it with a fretted 12 fret note.  A "true" instrument should hit each note played exactly to what frequency that is required (G=392 Hz, C=261.6 Hz, E=329.6 Hz and so on).  Intonation in my eyes is the most important facet in building a fine instrument.  This is followed very closely by playability.  Now, how do we achieve perfect intonation?  It would be very simple to just double the measurement from the twelfth fret, glue on the bridge and say it close enough.  It was how I was taught, and its how many builders to this day still build.  It is said that only a trained ear could hear the difference.  Not true!  As a player develops they will appreciate having their instrument stay in tune as they progress up the fingerboard.  Each Kanile’a has a scale length that has been compensated for our setup and allows for each note to be at perfect pitch.  A computer program designed jig that cuts our fingerboard slots, rides in a keyway that ensures a perfectly placed slot each and every time.  Now understand, an instrument moves and wood breathes.  We address these problems with a controlled building environment and utilizing properly seasoned woods.  We cannot control an individuals playing style, this will ultimately play a role with the instruments intonation.  If the player is a hard strummer and bends his strings during chording (which elongates the strings and throws of the pitch), we have no control over that.  The main thing is they are enjoying themselves while jamming their song and somehow appreciate all time and research that we did to achieve that perfect intonation.

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While I’m in Hawai’i can I visit your shop?

We welcome customers to visit our shop.  We have customers who came by and pick out the piece of Koa that their instrument would be built from.  It’s a neat experience just to see the building process and get a chance to play one of our sample instruments.  We are located on the windward side of O’ahu in Kaneohe.  Our address is 46-216 Kahuhipa Street Suite #3, Kaneohe HI 96744.  We are open Monday through Friday from 8:00 until 4:30.  Just call ahead to confirm a time.

What makes your ‘ukulele different than others?

It’s funny when a customer calls and asks “do you make Kamaka’s?” or “does yours sound like a Martin”.  We always answer kindly and say, “No, Kamaka makes Kamaka’s” and “Martin built very sweet sounding instruments, but ours are different”.  The fact is ours are very different in a good way.  We have applied some very modern styles of bracing and thickness tolerances along with age old drying and seasoning techniques that allow our instruments to ring like no other.  The first thing that all of our new customers notice is how incredible their new instrument sounds.  We have had customers say "their new instruments sounds like its plugged into amplifier".  Now, all the bindings, inlays, "bells and whistles" mind you are great.  The fact is how does it sound!  Volume is the first aspect a new Kanile’a owner will notice.  Next is the instruments sustain (how long the sound hangs around).  This vibrating sound box just doesn’t stop vibrating and omitting sound.  Ease of playability will be another welcoming facet.  A big part of enjoying the instrument will be its ease of playability (its final set up) and this only comes with years of experience as a player who has became a builder.

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I heard one of your instruments, what makes them sound so good?

The perfect sound is a life long pursuit for us.  Our philosophy is to constantly improve and strive for the ultimate sound.  This is achieved through research and development or prototypes. These prototypes are where we are able refine and adjust bracing placement and thickness, sound board thickness, size and placement of sound hole and different scale lengths that allow the bridge placement to change on the soundboard.  The shape of the body is another key.  That is how we came to utilize a wider lower bout shape that was designed in our own shop.  We have had numerous builders and even the biggest instrument supplier from China come to the shop and ask "how do you produce such a sound and so consistently?". This is a testimony of ours.  It is one of the many facets that set our instrument apart.  

How can I personalize my ukulele?

One of the most special ways to personalize your ‘ukulele is with an inlay of your name or symbol that represents you or your heritage somewhere on the instrument.  The most popular is your name on the fingerboard or headstock inlayed with Mother of Pearl or Paua abalone, which is a shell material from New Zealand.  We have been fortunate to work with customers who get very creative with their inlay.  From a Diamond Head inlay in Paua, a Purple Heart frog on the headstock, to a big Kanile’a or the Hawaiian Islands inlayed in Paua on the soundboard.  We appreciate the chance to show our artistry.

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How come your ‘ukuleles are so Inexpensive?

Since our humble beginnings as Kanile'a (9 years), and while I built under the name Ho’okani (since 1991) affordability is very important to me.  I believe that we can “Spread a Little Aloha” through music.  The Aloha spirit is not just a feeling; it is a way of life to us.  Anyone who gets to know Kristen and I can clearly see how we live Aloha.  Yes, we are in business and we cannot survive living in Hawai’i giving ‘ukuleles away, but we can provide a high quality instrument at a competitive price.  We achieve this through an efficient work environment.  Modernizing steps with efficiency and consistency as a priority.  Above all, charging very fairly for the work we do.  

Are your instruments made in Hawai’i?

Yes, all of our instruments are built here in Kaneohe on the Island of O’ahu.  We use only solid wood materials (no veneers or plywood) and have built great relationships with the best instrument suppliers all over the world.  We do everything in our shop except for the tuning keys, which are made by Grover Musical Products, strings that come from Aquila Corde Strings, fret wire and Pearl.  From initial cut, to final hand rubbing/buffing and final set up are all done right here in our shop.  So when we say, “our instruments are built in Hawai'i”, we mean right here in our shop.  We do not receive wood parts from all over the world, assemble an instrument and stamp it with “Made in Hawai’i".

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How does your guarantee work?

We offer a 100% customer satisfaction guarantee. We understand the commitment we make with our customers and we do everything in our power to uphold our side of the arrangement.  Our goal is to provide you with a 'ukulele that you will play and enjoy for a life time.

Why would I have a ukulele made with anything else but Koa?

Koa is a very fine tonal wood.  Its popularity in the guitar world has grown considerably.  The guitar builders have found out what ‘ukulele builders have known for years, Koa produces a very bright and vibrant sound with little over tones.  This bright sound is what made the ‘ukulele so popular.  Now, some customers have trained their ear to a mellower/warmer sound.  We will work together and design an instrument with a particular sound in mind.  Koa is a beautiful tonal wood, but not the only tonal wood available.  Some of the best sounding ‘ukuleles we have built have been of Claro Walnut back and sides with a Sitka spruce soundboard.  This wood combination is very popular with custom and production guitar builders.  Another beautiful sounding wood combination is Brazilian Rosewood with a Western Red Cedar soundboard, which I suggest on our bigger (Tenor and Super Tenor) size instruments.  The wood combinations are endless.  The best advice is work with us to achieve the sound that you are envisioning for your new instrument.

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What type of finish do you use?

We use a  UV Cured Polyester based lacquer that's applied then sanded alternating several times back and forth between product application and sanding.  Eventually attaining a level finish that is progressively sanded to a very fine grit and then buffed.  For some reason, this type of finish has become a very touchy subject.  There are builders who say that Nitrocellulose is to thick and hinders the sound potential of an instrument.  This is true, if not properly applied and sanded in-between coats, any thickly applied finish will restrict the sound .  Its very ironic that some builders offer a Nitro finish  for an additional $400 dollars.  The purpose of the finish is to protect the instrument from its environmental hazards.  An oil finish is very easy to apply (1/10 the work time), but can be a nightmare to repair if the wood gets wet from perspiration or a spilt drink (very common hazards that the instrument will face).  Any form of moister can ruin the most beautiful work piece.  These hazards are inevitable.  If the instrument is to be played and not a mantel piece, protection is a necessity.  The finish we use is the same finish used on Taylor custom and production guitars ranging from $5,000 dollars and up.  How do we achieve this finish and keep our costs down?  With procedural mastery that came with patience, patience and more patience.  The finishing process is arguably the most time consuming and hardest steps to master.  It takes a total of one week from initial application to final buffing.  We have incorporated these steps into our building process and all of our instruments come with this very thin and extremely protective high gloss finish.  It would be very easy for us to convert to the old three coats of nitro and out the door method, which is very popular in the ukulele industry. What we offer is a complete package.  The best sounding, best playability and best-protected instrument on the market. 

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Are there any dealers who offer your instrument?

OAHU DEALERS

Bobs Ukulele
Waikiki Beach Marriott Resort
2552 Kalakaua Ave                                                               
Waikiki, HI 96815                                                                                               (808)
372-9623

Dan's Guitars                                                                                                  2000 S. Beretania St. Unit B                                                                            Honolulu, HI 96826                                                                                  
(808) 942-2900

Easy Music Center Honolulu
1314 South King Street                                                            
Honolulu, HI 96814                                                                                  
(808) 591-0999

Easy Music Center Pearl City
98-425 Kamehameha Hwy.                                                           
Pearl City, HI 96782                                                                                  
(808) 484-1360

Good Guy's Music and Sound                                                                      
619 Kapahulu Avenue,                                                                                 Honolulu, HI 96815                                                                                      (808) 732-4663

Honolulu Nut and 'Ukulele Co.                                                                           41-1537 Kalanianaole Hwy.                                                                Waimanalo, HI 96795                                                                                   (808) 259-7880

The 'Ukulele House                                                                                         Ala Moana Shopping Center
1450 Ala Moana Blvd #3209
Honolulu, HI 96814
(808) 955-8587

The 'Ukulele House
Waikiki Shopping Center
2250 Kalakaua Ave Suite A112                                                             
Waikiki, HI 96815                                                                                               (808) 923-8587

KAUAI

Scotty's Music (on Kaua'i)                                                                              
2-2436 Suite A3 Kaumualii Hwy.                                                            Kalaheo, HI 96741                                                                                              (808) 332-0090

CALIFORNIA

Boulevard Music                                                                                           4316 Sepulveda Blvd.                                                                               
Culver City, CA 90230                                                                                  (310) 398-2583

The Blue Guitar                                                                                            5959 Mission Gorge Road #101
San Diego, CA 92120
                                                                                  
(619) 283-2700

Buffalo Bros Guitar
4901 El Camino Real
Carlsbad, CA 92008
(760) 434-4567

Gryphon Stringed Instruments
211 Lambert Avenue
Palo Alto, CA 94306
(650) 493-2131

Guitar Solo
230 Townsend Street
San Francisco, CA 94107-1720
(415) 896-1922

Island Bazaar                                                                                              16582 Gothard Street Suite R                                                             Huntington Beach, CA 92467                                                                           (714) 843-9350

McCabe's Guitar Shop
3101 Pico Blvd.
Santa Monica, CA 90405
(310) 828-4497

Momilani's Island Traditions
Dana Pointe Harbor
34671 Golden Lantern St.
Dana Pointe, CA 92629
(949) 662-2500

Momilani's Island Traditions
Oceanside Village Square
1906 Oceanside Blvd.
Oceanside, CA 92054
(760) 754-1276

Washington

Dusty Strings
3406 Fremont Ave. N.                                                           
Seattle, WA 98103                                                                                  
(206) 634-1662

Texas

Noel Tardy                                                                                     
Ukeladymusic.com

Japan

Pan Project Co., Ltd.                                                                                      
1-44-1 Higashi-Ikebukuro                                                                      Toshima-Ku, Tokyo 170-0013                                                                      
(81) 3-3590-7601

 

    “Spread a Little Aloha" through music.

 

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