14-Day Return Policy
If, within 14 days, you decide to return your purchase for any reason, we will refund your credit card, PayPal or Amazon Pay account, or if you sent payment by check or money order, we will promptly send you a refund check. Products to be returned, including but not limited to `ukulele and accessories, must be in perfect, re-sellable condition with original packaging. Cost of shipping your return items is to be paid by the purchaser. Please include a copy of the invoice with the items along with an explanation for your return. There is a 15% restock fee based on the purchase price for all return items.
The product(s) and a copy of the invoice must be returned within 14 days of the original order’s date to qualify for a refund.
For the 2020 Holiday Season
Products purchased now through December 25, 2020 are subject to the return policy listed above with the exception of the time limitation. Returns for these purchases will be accepted until January 9, 2021 in store. Return shipments must be postdated by January 8, 2021 and must include a copy of the gift receipt or invoice. Please note: Purchaser must clearly state that items are for gifts at time of purchase in order for the 2020 Holiday Season time exemption to take effect.
For any questions, please call us at (808) 234-2868.